Payments & Refunds

• Each message costs credits depending on the model's tier (shown next to the model before you send).
• New accounts get free starting credits. Paid credits are added when your payment succeeds.
• Credits don't expire while your account is open, can't be transferred between accounts, and can't be exchanged for cash.
• If a reply fails before producing any text, the credits for it go back to your balance automatically.

If you connect your own Hugging Face token, messages cost no credits. Hugging Face bills that usage to you directly under their own pricing and terms; we can't refund charges made by Hugging Face.

Payments are processed by Stripe. Prices are shown before you pay and include any taxes we're required to charge. We never see or store your full card details.

• You can request a full refund of a credit pack within 14 days of purchase if none of that pack's credits have been used.
• Partially used packs aren't refundable, except where the law requires otherwise.
• If we close your account for breaking the Terms, unused credits are not refunded, unless the law requires it.
• If we shut the Service down, we'll refund unused purchased credits.
• Nothing here limits rights you have under consumer protection law.

To request a refund, email [legal@yourdomain.com] from your account email with the purchase date and amount.

Please contact us before disputing a charge with your bank — we can usually sort it out faster. Accounts with fraudulent chargebacks may be suspended. See also the Terms of Service.